GoDaddy Live Chat Support

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For other plans, it takes only a few more clicks. At the time, the sales rep asked if we'd like our logo changed too. These changes usually have nothing to do with none of those just like this missing email support.

At the time, I was out on the road, couldnt make an international call and after spending an hour reloading their website, never managed to get live support to become available. No honor, ethics, efficiency, pride, or the ability to simply provide what was paid for. This has to be the worst decision ever. As soon as I understood the issue, I called their Turkish call center : 0 850 766 1490.

GoDaddy Removes Ticketing and Email Support In Favor Of Phone and Live Chat

A few days ago, GoDaddy quietly removed the ability to submit a trouble ticket or an email to receive support. This was verified through the twitter account. We did discontinue our email support. However, we do offer live chat now. After reviewing customer behavior and satisfaction scores we decided we could better serve people in ways they were telling us work better for them. Former GoDaddy employee Brad Cook, was one of the first to. Cook in a YouTube video showing the drawbacks of the live support option. He ended up having to wait 1. On the afternoon of March 30th, I performed an experiment. I wanted to find out which method of support was quicker and whether or not the support representatives would try to upsell me on other services. I explained to both parties that I wanted to know when my domain was up for renewal. Phone Support: The wait time on the phone was only nine minutes. Once on the line, the gentleman spoke English, was to the point, and politely asked how he could help. I asked when my domain was up for renewal. He told me the exact date while also explaining how I could find that information out myself godaddy tech support the GoDaddy control panel. He said they could renew it for me on the phone or I could do it myself. I chose to do it myself. He asked how else he could help godaddy tech support I told him that was the only question I had. He thanked me and said have a good day. At no point during the phone call did he try to sell me services such as webhosting to go with my domain. In fact, the experience was better than I expected. Live Chat: I started the Live Chat session at the same time I called GoDaddy. As you can see from the image below, I had to wait 35 minutes. While Cook experienced inaccurate waiting times, I found mine to be relatively accurate. Waiting In A Virtual Line After waiting on the live chat for 10 minutes, I already had my problem solved via phone support. When I eventually got the chance to speak with a tech support representative, I was able to verify a couple of problems outlined by Cook. They responded in a few minutes with the correct answer and told me they could renew it for me, or I could do it manually. I thanked the rep for helping me. At no point during the chat session did they try to sell me services such as webhosting to go with my domain. GoDaddy Is Addressing Growing Pains With Live Chat Phone support at GoDaddy was a superior experience compared to live chat. Most of the time, I can reach someone without any wait at all. Such a practice during a time of need is slimy at best. Since their data supports the reasoning for getting rid of them, it makes sense. In mid 2013, to remove forums. The move was inspired by the explosive growth of their product and the forum had become unmanageable. I like support forums since they give me an opportunity to help myself but for successful companies, they can easily become unmanageable. But the move was made to better serve the needs of their customers. As a company, it makes sense to do whatever is best for the customer. When it comes to support, what is your preferred method. Reasons: I can type out the problem and I write better than I speak, thankfully and forget about it, go on to do other things. I would hate having to use only phone or live chat support. And I would hate having to monitor a live chat window for 30 minutes. That would be insanely frustrating. I liked the ticket system. I prefer to write out the issue and have a written record. All this means is that I godaddy tech support seek out another provider that serves my needs on my terms. Godaddy will lose my business. An email response also gives me time to digest the reply. I did try the live chat over on Siteground and got thrown out three times — each time I went back into live chat… I got a different person and had to start again. Email gives you time to think. I think a lot of that response from customers had to do with canned responses and no easy way to take care of the massive influx of email support they were getting. I prefer tickets over support but if I understand correctly, there was a way to create a ticket via email. What a frustrating experience you had. Why did you get thrown out. Did they end the session or did something happen. I wanted to move over to managed hosting for security and backups never found a decent backup system but after that I decided to stay with my current provider. Might give it another try one day. It is weird that people think e-mail response is faster. GoDaddy ticket support never successfully solved a problem for me. Now I have to wait to chat about a bug GoDaddy caused in my web site. Sometimes both are pretty slow. I just wish that more outfits would do this. If they can push down chat wait time to some reasonable 5 minutes or so then why not. If the chat wait time will be 30-60 minutes then there is no point of it anyway and I will still call them. However, I have to agree with others here that sending an email or creating a ticket in a control panel, whatever is much easier in the fact that it only takes a few minutes of my time. Some thoughts: — Users are less satisfied with email because troubleshooting over email is hard. This leads to more frustration godaddy tech support users. This has to be the worst decision ever. It shows me 61 minutes of wait time. And if at the time when Chat gets active, I might not be at my desk. I loved the ticket system if the response is within 2 hours. I just took notice that there is not live chat as well, Whats going on??. But I can say that both support options are things that our customers have asked for. Some support issues can certainly be handled much quicker via a phone call than back and forth via email or ticketing system. The problem with both phone and online chat support is staffing. Having the staff to man the real time support. I will say that our own web host, FireHost, offers phone and online chat support along with their ticketing system and online chat is how I typically interact with them. I have this big problem with Godaddy Support. I tried to contact GoDaddy the other day and could not find any way to contact them apart from phone and live chat. I did not know they had shelved other support methods. At the time, I was out on the road, couldnt make an international call and after spending an hour reloading their website, never managed to get live support to become available. I couldnt even get in the queue. Well, you get what you pay for and my reason for being with them is primarily price, not service. I doubt many people send them regular post either, but have they sealed up their mailbox. Go back in time when no-one had internet and people sent their letter by post or pigeon. Year by year everything gets more and more complicated instead of making everything simple. Godaddy, Yahoo Mail, Google Mail changes godaddy tech support layout every week and what you godaddy tech support used to last week you wont find it next week. These changes usually have nothing to do with none of those just like this missing email support. My GoDaddy hosted website has been experiencing intermittent downtime which is extremely frustrating. A host company should offer alternative contact options. Personally I do not like to call for support. It is also much easier to type out web address and issues for me. No more GoDaddy for me. My godaddy tech support with 3 other providers previously were much better. Godaddy just lost a big customer We have thousands of domains and now need to leave them because of this lame decision. This is apparently a huge step for Godaddy to kill off low effort customer issues, meaning, if they are not willing to wait on hold for 5 to 10 minutes, then it must not be an important problem, and the godaddy tech support gives up and doesnt ask for the support they need P. Every 1 minute, the chat window hijacks my computer and whatever im tpying goes into the chat window. I just hope she passed it on to GoDaddy management. Whoever proposed that current support system they have right now, must be something self-fish and might have no real experience as customer who want support badly for a particular product or service. Based on my experienced a few weeks ago, I asked the staff why the live chat is not always available. From experience, the only thing I use GoDaddy for is domains. I have never had a problem getting a reliable tech support person on the phone in a reasonable amount of time. For example, I had to call about a domain transfer, and got someone in less than 7 minutes and had my answer in less than 3 minutes. It is the single most backward thinking idea I have ever heard of. How much money do Godaddy make from every call. In some ways, it really makes no difference anyway — in all the times I have contacted their support people, either by phone or earlier by email, they were, without exception, unable to fix one single one of my issues. I always had to work it out myself in the end, or it just came right on its own. Yesterday night at 10pm my website went down, i called godaddy phone help line. He was keep putting me on hold again and again, after 1 hour i feel like he is not able to help me out. So i asked him please generate a ticket and let me go, because it was getting late my godaddy tech support and i have work in morning too. I was so annoyed and i told him leave it i ll make call in morning. I have other things to doits not possible to hold phone in hand and wait for godaddy support system. These guys have got to be idiots. They have always been renowned for the worst customer experience ever but they have just out done themselves. Just bought something where they overcharged me. Net result took me 25 minutes when it should have taken 1 minute. I feel that is completely ridiculous especially for someone living in Africa, call rates will be unbearable. I do feel I made a big mistake joining Godaddy. Why oh why am I still with you, GoDaddy. Oh yes, the transfers… Who wants godaddy tech support handle them. Be sure of one thing. I feel like I want to transfer out every day more and more. Well, it takes one step to start. I already transfered my first domain and hosting. Someone in this company needs to get his head examined. But of course, we complain and they will do nothing about it. Instead I tried the live chat: impressively effective. It took 20 minutes to get a connection, but the operator solved my problem in less than 10 minutes. Been at godaddy since 1998…. Way to lose a 16-year customer who only does a few tickets a year. Support tickets are an industry godaddy tech support best practice for domain support, and the decision to remove this channel is unacceptable with regards to the level of support I expect for myself and my clients. After 3 years of moderate happiness with Godaddy, this strikes it all. But taking away support tickets. And I can continue my work without having to keep my phone to my ears, or monitor the chat window. Today even the estimated time in the chat window disappeared?. I resorted to godaddy tech support Bob Parsons which of course never made it to public view and was quickly told it would be handled… after all that I was assigned a ticket and emailed from a donnotreply address… I was told that my database host info was wrong on my sites… funny… most of these had been running for several years and I changed nothing… was then told that I should look at the hosting panel to get the right names… I did look at the hosting panel when I set them up. Probably Godaddy removed it so the service godaddy tech support can handle it and who has no knowledge of godaddy product. Because of this, customers also will not choose to interact with service personals. Again godaddy can save resources. Only catch is customers might move to another service provider which godaddy is gambling on it. I do not have a problem with live chat, but only for how to turn the water on for the sprinkle system. What ever happened to technical support. I just spent 20 minutes unsuccessfully looking for GoDaddy email support; then I found this site. I strongly prefer email contact if the issue is not urgent most of them are not. It also gives support people time to research the issue I am asking about; on a live call they usually pretend that they know the answer even if it is not the case not that I blame them, one cannot know every single detail about all GoDaddy products. Anyway, time to move on. Can anyone recommend an alternative to GoDaddy Quick shopping cart?.

At no point during the phone call did he try to sell me services such as webhosting to go with my domain. All they do is sell, there is no completion and no accountability. GoDaddy Now Targets Small Businesses These days, GoDaddy strives to be the best web host for small businesses. Way to lose a 16-year customer who only does a few tickets a year! We reached them back and by the way after 8 days of reporting this issue still it was broken and for compensation, they offered 3 more months of service with Central which we did not want to use anymore and when we asked about the same equivalent of value of their offer on another product they started to reject it and offer something less. Allow a minimum of 24 hours for the changes to propagate; 48 hours is recommended. We write about everything from web hosting to how real life events impact the internet and it's economy. How has your industry changed in the last 5 to 10 years?